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- Research
- Your vehicle may be the second most expensive possession you have. To do proper research to ship it is essential.
- Avoid using multiple quote providers. These are companies who only have a website to generate leads and have no interest in you or the carriers. Your email address is distributed with no real security and is open to spamming.
- Try using local companies first. They may even have drop off facilities to help you in your shipment efforts.
- Call companies direct to get a quote, Google the names and see what comes up, good and bad.
- When reading reviews, try reading the bad reviews first. These tend to give you an idea how companies work with frustrated customers.
- Quote
- Get a quote by phone rather than from a quote form.
- Listen to the agent’s replies and ask questions. If they seem to be in a hurry and short, avoid them as that is what you will deal with all the time.
- A high quote may not always guarantee a better service. A low quote may not always take the longest. It is not always the price that matters, but the service that goes with it.
- Order
- Make sure you sign a contract. Read the terms and conditions carefully.
- Normally a broker will require a deposit. The balance is paid to a carrier mostly in cash or guaranteed funds from a bank.
- To Pay a deposit upfront is OK as long as you will receive a full refund if the broker fails to perform. Check the terms and conditions. Use a credit card or Paypal in case you have to dispute the payment.
- Dispatch
- Brokers should inform you when your vehicle will be picked up and you will also get a call from the carrier.
- Make sure you sign a check sheet or bill of lading. Any claims for damage is dependent on this document. Make sure the driver signs it too.
- Do not agree to sign a waiver to pay a deductible. This may cost you up to $5000 and is a sign that the carrier should not be trusted. Contact your broker immediately if a truck driver expects this of you and request another auto transporter.
- Carriers are legally not allowed to have personal items in your vehicle. Some will however accept up to 100lbs of personal items, but these are and cannot be insured.
- Delivery
- Make sure you have the cash or secure funds available when your car is delivered.
- Carriers should give you a few hours’ notice before a vehicle is delivered.
- Inspect the vehicle carefully before signing the bill of lading together with the driver.
- If your location is restricted, a carrier may arrange for a more convenient drop off location such as a parking lot or shopping center.
- Review
- Do a review on the service of the auto transport company. It will help improving the services of the company and the industry as a whole.
- Some will give you cash back or a rebate. This is mostly a genuine offer and for the few minutes you spend doing a review it is worth it. However, if a company expects you to only leave a top score before you will get your rebate; you can indicate this in your review. This will expose the companies practicing rebate manipulation.
